Jonas Fitness Support

Have a question?

It may be a trending topic right now! Click on any question below to see if any of these trending questions will solve your problem.

How do I submit an online support ticket?

Click here to submit a support ticket. You will be prompted to log in to our client portal.

How often are software updates and where can I find the details?

We do quarterly software updates. The release notes can be found on the customer portal. Click on the login button at the top of this page to access your account.

How do I sign up for the customer portal?

We just launched a brand new customer portal so if you are a current client you would've received an email with instructions on setting up your account. If you are having trouble locating that email please click here to request a password reset.

What are the technical support hours?

M-F 24/5, Emergency support on weekends only.

Get Access to the New Customer Portal

We are pleased to present the brand new customer portal! On this new easily-accessed portion of the website, you have quick access to these services:

  • Submit Online Support Tickets
  • Jonas Fitness Training Video Portal (new!)
  • Product Documentation & Release Notes

If you are a current Jonas Fitness client you should have received an email on Tuesday, August 2, 2016 with instructions on setting up your new account.

If you have not received your login information please register here and the system will reset your password. This process can take up to 24 hours, so if you don't receive it right away please be patient.

Still Need A Hand?

Let our support team help you with any software issues that might arise.
To contact the proper support team find your product below.

Compete

HOURS
Midnight Sunday through 9:00pm Friday CST
PHONE
877.602.8324 - USA
Press 2

Submit a Support Ticket


Emergency Weekend Support
888.590.7110
i4

HOURS
Midnight Sunday through 9:00pm Friday CST
PHONE
877.602.8324 - USA
Press 1

Submit a Support Ticket


Emergency Weekend Support
Not Available
v4

HOURS
Midnight Sunday through 9:00pm Friday CST
PHONE
888.590.0026 - USA

EMAIL
salesinfo@jonasfitness.com

Emergency Weekend Support
Not Available
PAYMENT SUPPORT

HOURS
7 a.m. to 5 p.m. Central Time M-F
PHONE
800.227.1795

Submit a Payment Support Ticket

Emergency Weekend Support
Not Available
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IHRSA
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